Processing and Shipping Inquiries

Processing and Shipping Inquiries

All orders are processed once the payment is received, NOT when the order was placed. 
All orders take at least 1-2 business days to process. 
NOTE:
Our dispatch team is not available during weekends.

SHIPPING

PEPTIDES:

USA & CA – 1-7 business days 

International – 1-2 weeks

Please be advised that due to the pandemic, shipments are delayed. This is out of our control and we sincerely appreciate your patience and kind understanding. 

OTHER CATEGORIES/PRODUCTS:

USA & CA – 1-7 business days


  1. Swiss Chems Shipping Policy

  1. Swiss Chems Terms and Conditions

  1. How do I track my order?

An email with your tracking details will be sent to the email address that was indicated on your order form once your order has been shipped.
Kindly make sure to check your inbox/spam/junk folders.
You can simply follow the link in the email to track your order. 

Should you have other questions or concerns about these shipping terms, please email us at support@swisschems.is.
                               

  1. I did not receive my tracking number

All orders take about 1-2 business days to process and the tracking numbers are forwarded to the email address that was indicated on your order form. Kindly make sure to check your inbox/spam/junk folders. If it's not there, please send us an email at support@swisschems.is to request for a copy of the tracking information.

  1. The tracking information for my shipment is not updating.


We drop off packages to the post office twice a day. We never hold unto your packages. Sometimes, some shipments do not track the way they are supposed to. If it's still within the guaranteed timeframe, kindly give it more time for the information to update. Otherwise, you may coordinate with the courier for more information regarding your shipment.

  1. I ordered SARMs and Peptides but I only received half of my order. Is there another shipment coming in?

We ship out SARMs and Peptides separately, please double check your inbox/spam/junk folders for the second tracking number. Otherwise, you may send us an email at support@swisschems.is to request for a copy of the tracking numbers.

  1. My shipment was held in customs.

Kindly coordinate with your local customs regarding your shipment. We also recommend that you check out our Shipping Policy and Terms and Conditions for more information.

  1. Can I expedite the shipment of my order?

At this time, Express Shipping is not yet available. Hopefully, we would be able to offer this in the near future.

  1. Can I pay extra and choose the courier for my order i.e DHL/UPS, etc?

Please send us an email at support@swisschems.is and include the name and quantity of the products that you are looking to order.

  1. I entered the wrong shipping address.

Please make sure to contact us by sending an email to support@swisschems.is  IMMEDIATELY. Otherwise, we will no longer be able to correct or stop a shipment once it's endorsed for shipping.  
We do not offer a refund or reshipment for orders shipped to the wrong address provided by the customer. Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.

  1. Returned to Sender due to incorrect shipping address

If your order was tagged as Returned to Sender by the courier due to incorrect address on your order form, we won’t be able to offer a Reshipment or Refund. Please check our Shipping Policy and Terms and Conditions for more information. 

  1. Do you ship to APO/Military Address?

 


Yes, we do except for Peptides.

  1. Mail Forwarding

We welcome orders from anywhere in the world and do our best to guarantee delivery. However, if you are using a mail forwarding service we cannot guarantee successful delivery to the forwarded mail address, as this is not something we control. We will ship your order to the shipping address that was indicated on your order form.

  1. Shipping Restrictions


There may be shipping restrictions on some products, and some products may not be shipped to some destinations. If you are outside the USA there may be additional importation restrictions, procedures, and fees. It is your responsibility to research and complies with local laws. Please also make sure to check our Shipping Policy and Terms and Conditions before placing an order

  1. Customs Fees & Duties

Many countries have specific import fees, rules, and customs procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation. Kindly make sure to also check our Shipping Policy and Terms and Conditions before placing an order.

  1. Customs Delays

If a package is held by customs for inspection it could be delayed for several weeks. You should contact the courier and find out if anything can be done to expedite the process. Typically they will request additional information such as what the product is, what it is for, how much it cost, a copy of the invoice (if you don't have a copy of your invoice after checking your inbox/spam/junk folders, you may send a request by sending us an email at support@swisschems.is) or additional documentation. It is important your answers are consistent with our customs declaration. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country. In that case, you will need to call your local postal service (the outgoing courier is USPS and it will be handled by your local post office once the package reached the destination country). You may also check our Shipping Policy and Terms and Conditions for more information.

  1. Will a Signature Be Required?

Signature is not required, however, if your order was shipped via DHL, make sure you are available to receive your package. If you have more questions about this, please send us an email at support@swisschems.is

  1. My Package wasn’t Delivered

If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please also make sure that the shipping address that you indicated on your order form is complete and correct. If the shipping address is correct, kindly contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up please send us an email at support@swisscems.is.

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