How can I cancel or change my order?

How can I cancel or change my order?

If you wish to cancel or make any changes to your order, simply email us at support@swisschems.is IMMEDIATELY or chat with us. Once an order is endorsed for shipping, we can no longer make any changes or cancel the shipment.

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    • How to check order status

      If you registered at www.swisschems.is, please go to https://swisschems.is/my-account/ and log in.  If you forgot your password or not sure what it is, click on Forgot Password and check your inbox/spam/junk folders for the password reset email. Once ...

    • I entered the wrong shipping address

      Please send us an email at support@swisschems.is IMMEDIATELY. Once the order is endorsed for shipping, we can no longer accommodate any change or cancellation request.

    • Ordered SARMs/PCT and Peptides but only received half of the order.

      We ship out SARMs/PCT and Peptides separately. Please double check your inbox/spam/junk folders for the second tracking number. Otherwise, you may send us an email at support@swisschems.is or chat with us to request a copy of the tracking numbers.

    • Refunds and Returns

      Returns Purchased items may be returned unopened and in its original packaging within 14 days from the date of receipt. Returned items will be refunded minus the shipping fee and a 15% restocking fee (per product). The customer is responsible for any ...

    • Processing and Shipping Inquiries

      All orders are processed once the payment is received, NOT when the order was placed.  All orders take at least 1-2 business days to process.  NOTE: Our dispatch team is not available during weekends. SHIPPING PEPTIDES: USA & CA – 1-7 business days  ...