Wrong Address

Wrong Address

Please make sure to contact us by sending an email to support@swisschems.is ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.

We do not offer a refund or reshipment for orders shipped to the wrong address provided by the customer. Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.

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