BTC payment

BTC payment

Please note that for BTC payments, you have to send your payment within the specified timeframe on the page for the BTC invoice to be valid. 

If the timer is up or the BTC invoice is no longer valid, you can go back to the checkout page and try again which will generate a new BTC invoice that you can pay.

If you sent your payment and the invoice is no longer valid, please double check your account if the payment was debited. Kindly note that there are complications for sending payment when a BTC invoice is no longer valid such as:

•The amount will not be credited to our merchant account even if it was debited from your account since the BTC invoice is no longer valid when the payment was sent. In this case, you would have to ask assistance from your BTC wallet (i.e Coinbase) so they can process the refund.

•The exchange rate has changed and the amount you sent IF it gets credited to our merchant account can either be more than enough or less than the amount needed, depending on the exchange rate when the payment was sent. If it's less the required amount for your order, the system will automatically cancel your order and you would have to contact us by sending us an email at support@swisschems.is or by chatting with us. Please make sure to include a screenshot of the BTC transaction that clearly shows the amount that was sent and the BTC address where it was sent. If you can include the blockchain link, the better. 

If you were able to send the BTC payment in time and the amount is enough, once the payment is credited to our merchant account, the system will automatically send your order to Processing and a confirmation email will be sent to you, 
Please make sure to check your inbox/spam/junk folders.

    • Related Articles

    • Swiss Chems Payment Option

      BTC Local Bank Transfer/Zelle QuadPay E-Check ( ACH ) EURO Wire Transfer SEPA 

    • Bank Transfer/Zelle Payment

      For this payment method, an email will be sent to you with instructions on how to send your payment.  Instructions on the website after selecting this payment method: 1. Log in to the e-mail you've provided during checkout 2. Look for an e-mail from ...

    • Sezzle Payments

      With Sezzle, you can buy now, pay later in 4 installments. 0% interest. Click here to learn more about this payment method and how to use it: https://swisschems.is/how-to-use-sezzle/

    • Refunds and Returns

      Returns Purchased items may be returned unopened and in its original packaging within 14 days from the date of receipt. Returned items will be refunded minus the shipping fee and a 15% restocking fee (per product). The customer is responsible for any ...

    • Processing and Shipping Inquiries

      All orders are processed once the payment is received, NOT when the order was placed.  All orders take at least 1-2 business days to process.  NOTE: Our dispatch team is not available during weekends. SHIPPING PEPTIDES: USA & CA – 1-7 business days  ...